FAQs
Booking & Payments
How do I make a booking?
You can book through our website, by email, or by contacting us directly via phone.
Is a deposit required to secure my booking?
Yes, a deposit is required to confirm your booking. The balance can be paid closer to the event date.
What payment methods do you accept?
All payment methods accepted.
Can I get a refund if I cancel my booking?
Refunds depend on the cancellation policy outlined in your booking agreement. Please contact us for more details.
Changes & Upgrades
Can I change the date or time of my booking?
Changes are possible but subject to availability. Contact us as early as possible to make adjustments.
Can I upgrade or extend my booking?
Yes, upgrades and extensions can be arranged, subject to availability. Please notify us ASAP in advance.
Event Services
Are photos and videos allowed at the event?
This depends on the services booked. Typically, photos and videos of our models or entertainers are not allowed without prior permission.
Can I request a specific DJ, model, or bartender?
Absolutely! Let us know your preferences, and we’ll do our best to accommodate your request.
Do you provide themed events or custom setups?
We specialise in tailoring events to your preferences, such as selecting the perfect venue, entertainment, and services. However, we do not provide decorations or custom setups.
Logistics & Amenities
Do you handle transportation for guests?
Yes, we offer private transfers, including luxury cars and jets, to ensure seamless travel for your guests.
What is included in the boat or venue package?
Packages vary but typically include basic amenities, staff, and entertainment. Additional requests can be arranged for an extra fee.
Are your services available Australia-wide?
Yes, we cater to events across Australia and can also assist with international arrangements.
Policies & Requirements
Is there a minimum age requirement for events?
Yes, attendees must be at least 18 years old.
Do you offer privacy agreements or NDAs?
Yes, we can provide Non-Disclosure Agreements (NDAs) to ensure complete privacy and confidentiality for your event. Please let us know if this is required during the booking process.
